Privacy Policy & Terms & Conditions
Last updated: September 21, 2026
1. Introduction
Welcome to LatencyX (“we,” “us,” “our”). This combined Privacy Policy and Terms & Conditions explains how we collect, use, protect, and share your data when you visit https://latencyx.co (“Website”) or engage with our services (software engineering, product design, AI systems, and AI training and evaluation). By accessing or using this Website, you agree to these terms.
2. Privacy Policy
2.1 Information We Collect
We may collect the following:
a. Personal Data
- Name, email address, phone number, company name (when submitted in contact forms)
- Project details and service requirements you provide voluntarily
b. Technical Data
- IP address, browser type, device identifiers, and cookies for analytics and performance
2.2 How We Use Your Information
We use collected data to:
- Respond to your inquiries and provide services
- Improve our Website and offerings
- Deliver marketing or promotional communications (with consent)
- Analyze trends and understand how users interact with our Website
2.3 Cookies & Tracking
We may use cookies and similar technologies to enhance user experience, analyze usage patterns, and optimize performance.
2.4 Data Sharing and Third Parties
We do not sell data to third parties. We may share information with:
- Service providers (e.g., hosting, analytics tools)
- Legal authorities when required by law
2.5 Data Security
We implement reasonable administrative and technical safeguards to protect your data.
2.6 Your Rights
You can request:
- Access to your data
- Correction or deletion of your personal data
- Opt-out of marketing communications
To exercise these rights, contact us at info@latencyx.co.
2.7 Children’s Privacy
Our Website is not intended for children under 13. We do not knowingly collect data from minors.
3. Terms & Conditions
3.1 Acceptance of Terms
By accessing or using this Website, you agree to follow and be bound by these terms.
3.2 Services
LatencyX provides software engineering and AI services including but not limited to MVP and product development, web and frontend development, UX/UI design, AI systems and automation, AI model evaluation, training data annotation, human feedback and RLHF, and ongoing maintenance and support.
3.3 Use of Website
You agree not to:
- Use the Website for illegal or harmful activities
- Interfere with Website operations or security
3.4 Intellectual Property
All content on this Website (text, graphics, logos, designs) is our intellectual property unless otherwise noted. You may not reuse without permission.
3.5 User Accounts
If provided with access credentials, you must keep all login information secure and are responsible for activity under your account.
3.6 Payments & Refunds
If engaging in paid services, fees and refund policies will be governed by a separate agreement.
3.7 Disclaimers
Our Website and services are provided “as is.” We make no warranties regarding accuracy, completeness, uptime, or suitability.
3.8 Limitation of Liability
LatencyX is not liable for damages arising out of use of this Website or reliance on its content.
3.9 Indemnification
You agree to indemnify and hold LatencyX harmless from claims arising out of your use of the Website or violation of these terms.
3.10 Governing Law
These terms are governed by the laws of the State of Utah.
3.11 Changes to Terms
We may update these terms at any time. Continued use of the Website constitutes acceptance.
4. Contact Information
If you have questions or concerns about this Privacy Policy or Terms & Conditions, please contact:
Email: info@latencyx.co
Address: 1285 N Canyon Creek Pkwy #1004, Spanish Fork, UT 84660-1319, United States